Investing in Digital Customer Experience | Webinar

Webinar recording:

Investing in Digital Customer Experience

Digital Transformation Strategies for the Modern Bank

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Presentations by:

Jamie Punishill

Jamie Punishill
SVP Digital Marketing at TIAA and former SVP Digital Innovation at Citibank

Jonny Rose

Jonny Rose
Head of Content, Idio

In 45 minutes you will learn:



Digital transformation strategies that you can implement quickly


Which CX technologies your competitors are using in 2017 – and why


How financial services firms can innovate in an age of increasing financial regulation

Modern retail and investment banks are being assailed from all sides by a new generation of digital startups and service providers, each of which is promising retail investors and private wealth clients better service, lower fees and less friction.

The new battle for customer “share of wallet” is being conducted through digital channels and the winner will be the financial services organization that provides the best digital customer experience. Investment in this area is crucial – but where should you start?

In this webinar, Jaime Punishill, SVP Digital Marketing at TIAA and former  SVP Digital Innovation at Citibank, will explain how digital is changing the financial services customer experience, which technologies are being adopted in 2017, and how you can facilitate digital transformation in your own organization.

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