Innovation and intelligence in digital banking

Interview with Rizwan Khalfan, Chief Digital Officer at TD Bank

“Innovation and intelligence in digital banking”

Rizwan Khalfan is Chief Digital Officer at TD Bank where he is responsible for setting the strategic direction for all digital and payments activities, while creating more intuitive, personalized and integrated experiences that help customers live their lives.

Khalfan’s mandate includes partnering with business units across the organization to strategically invest in transformational digital capabilities, overseeing the evolution of the payment ecosystem, and collaborating with fintech innovators to deliver differentiated experiences to customers and employees.

In this episode of In The Know, we discuss:

  • The importance of leveraging data to improve customer experience
  • Where competitive intelligence responsibility lies in the modern bank
  • How and why banks need to pursue an innovation agenda

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