Cutting-edge digital practices for insurance companies
Interview with Monu Kalsi, Chief Digital Officer at Zurich North America
“Cutting-edge digital practices for insurance companies”
Kalsi has nearly two decades of progressively responsible general management and hands-on global experience in marketing, digital, technology, and operations spanning large multinational corporations, global consulting organizations, and agencies in Financial Services, Insurance, Automotive, Healthcare, CPG, Pharmaceuticals, and Energy verticals.
He is passionate about leveraging digital, strategy, marketing, and technology to create business value, engaging customer experiences, sales excellence, and drive Zurich’s customer focused digital transformation journey.
In this episode, we discuss:
Using content consumption to understand customer interests
Why monitoring competitors’ content is useful for improving customer experience